Cevi vs. Infinitus
2026 Comparison
Infinitus uses AI voice agents to automate phone calls to insurance payers for benefit verification, prior auth follow-ups, and claims status inquiries (95%+ accuracy, 5M+ calls/year). Cevi automates complete workflow closure: insurance verification, prior auth detection and routing, medication management, credentialing, referral lifecycle, and practice policy enforcement—all with EHR-ready output. Infinitus is a specialized phone automation tool. Cevi is an end-to-end operations platform.
Quick Verdict
Cevi is an EHR-native AI operations platform that practices can deploy immediately with full workflow control, or get managed white-glove service. Practices test Cevi's AI agents against thousands of patient personas to ensure accuracy before deployment. Cevi automatically creates and maintains AI knowledge bases from practice data, policies, and procedures, then uses 148+ healthcare integrations to connect across EHRs, billing, scheduling, and more. Cevi completes operational workflows—intake, insurance verification, referral clearance, prior auth tracking, medication triage, billing support, and policy enforcement—with pre-built workflow templates deployable same-day. The key difference: Infinitus provides automated phone calls to insurance payers with 95%+ accuracy. Cevi completes the AI-powered operational work that follows.
Choose Cevi if...
- You want same-day deployment with no IT team needed—full practice control from day one
- You need AI testing against thousands of patient personas for reliability and accuracy
- Automatic AI knowledge base creation from your practices' policies and procedures
- You need 148+ healthcare integrations (EHRs, billing, scheduling, pharmacy, etc.)
- You want pre-built workflow templates deployable immediately
- You need AI-powered agents, not rule-based automation—context-aware decision making
- You want structured, EHR-ready output from every interaction with success-based pricing
Choose Infinitus if...
- Primary bottleneck is high-volume benefit verification phone calls to payers
- Need 95%+ accuracy on voice-based payer interactions
- Want to scale phone automation to 5M+ calls/year capacity
- Have existing systems for intake, medication, credentialing, referral management
- Budget is focused on narrow automation scope (phone calls only)
- Fortune 50 healthcare system with high payer call volumes
- Seeking to reduce phone staff FTE for benefit verification only
Scorecard
| Category | Cevi | Infinitus | Notes |
|---|---|---|---|
| Prior Authorization Lifecycle | 5 | 2 | Cevi: Detection→criteria matching→submission→tracking→appeals. Infinitus: Handles follow-up calls to check PA status, missing detection and initial submission. |
| Benefit Verification Automation | 4 | 5 | Infinitus: 95%+ accuracy on voice calls, 5M+ annual calls, Fortune 50 proven. Cevi: Covers BV but as part of broader platform, not specialized voice agent. |
| Medication Management & Pharmacy Integration | 5 | 1 | Cevi: Formulary, DEA, PDMP, controlled substances, refill protocols. Infinitus: Does not address medication workflows |
| Credentialing & Provider Compliance | 5 | 1 | Cevi: HIPAA, GDPR, SOC 2 Type II, ISO 27001, ISO 27701. Cevi: Enforces provider × plan × location matrix. Infinitus: Does not track credentialing. |
| Claims Denial Routing & Appeal Support | 5 | 2 | Cevi: Full denial routing, appeal management, peer-to-peer support. Infinitus: Handles follow-up calls; appeals managed separately. |
| Referral Lifecycle Management | 5 | 1 | Cevi: Detection→authorization→routing→tracking→closure. Infinitus: Does not address referrals. |
| Insurance Intelligence & Payer Database Integration | 5 | 3 | Cevi: Accesses payer databases for coverage rules, PA requirements, formulary. Infinitus: Uses payer phone lines; no database integration |
| EHR Integration & Operational Sync | 5 | 2 | Cevi: Bidirectional EHR sync for insurance, medication, referral, credentialing decisions. Infinitus: Limited EHR integration; phone-focused |
| Practice Policy Enforcement | 5 | 1 | Cevi: Enforces practice-specific policies across locations. Infinitus: Does not enforce practice policies. |
| High-Volume Scalability | 4 | 5 | Infinitus: Proven scale at 5M+ calls/year with 95%+ accuracy. Cevi: Handles high-volume practices; not specialized for phone scaling. |
Complete Workflow Closure vs. Phone Automation Scale
Cevi automates complete operational workflows before, during, and after patient encounters: insurance verification, prior auth detection and submission, medication safety, credentialing validation, referral coordination, and claims management. Infinitus automates phone calls to insurance payers with exceptional accuracy and scale (5M+ calls, 95%+ accuracy). Cevi solves the comprehensive problem. Infinitus solves a specific, high-volume piece.
Where Cevi continues
Cevi is an EHR-native AI operations platform with comprehensive, end-to-end workflows. Practices deploy immediately—no IT team, same-day setup. Or get white-glove managed service. Cevi tests its AI agents against thousands of patient personas to ensure reliability before deployment. It automatically creates and maintains knowledge bases from your practice-specific data, policies, and procedures. With 148+ healthcare integrations, it connects to your EHR, billing, scheduling, pharmacy, communication, and more. Practices deploy from dozens of pre-built workflow templates—insurance verification, prior auth, referrals, medication triage, billing support. Cevi produces structured, EHR-ready output for every interaction. The AI understands context and intent, not just rules.
Where Infinitus stops
Infinitus stops at phone automation to payers. It is designed to make phone calls efficiently: benefit verification inquiries, prior auth follow-up calls (checking status), claims status calls. Infinitus does not detect whether prior auth is needed, does not verify initial insurance eligibility, does not manage medication safety, does not enforce credentialing, does not track referrals. Infinitus excels at calling payers; it doesn't decide when or how to call.
A practice using Infinitus for payer calls still needs upstream tools to decide when to call and what to say. A practice using Cevi makes fewer payer calls because many workflows are handled programmatically. Some practices may use both: Cevi for workflow automation + Infinitus for high-volume benefit verification calling at scale.
Cevi path
- Patient calls or texts
- Intent classified by AI agent using knowledge base
- Workflow executes through integrated systems (insurance, referral, auth, medication, billing)
- Structured output to EHR—ready to finalize
Infinitus path
- 1. Benefit verification question arises
- 2. Infinitus AI voice agent calls payer on behalf of practice
- 3. Agent obtains information and records result (95%+ accuracy)
- 4. Result returned to practice; decision made separately
End-to-End Workflow Examples
Cevi and Infinitus handle different parts of the insurance workflow. Cevi automates decision logic and workflow routing. Infinitus automates the phone calls themselves. Together, they can close workflows efficiently. Separately, they solve different problems.
Trigger: Patient scheduled for appointment or high-cost service
Cevi
- 1. Cevi auto-queries payer database for patient eligibility in real-time
- 2. Pulls coverage details, copay, deductible, coverage limits
- 3. Identifies coverage gaps or exclusions proactively
- 4. Routes high-risk cases to patient financial counselor
- 5. Provides clean eligibility data for claims submission
Infinitus
- Infinitus does not perform initial eligibility verification
- Infinitus could call payer IF someone decides to call, but doesn't know if/when to call
Revenue Impact
Cevi prevents $40K-80K/month in operational revenue leakage. Infinitus reduces operational cost of benefit verification phone calls and claims status follow-up—high-volume cost reduction at scale.
Unmanaged PA denials lead to service delays and claim rejection
Cevi
Cevi detects PA early, auto-submits with justification, tracks status, manages denials. Prevents $40K-60K/month in denial losses per 500-provider network.
Infinitus
Infinitus helps with PA follow-up calls but doesn't detect need or initiate submission. Phone staff still required for decision-making.
$40K-60K/month per 500-provider network
High FTE cost for manual benefit verification calls; potential error rate
Cevi
Cevi queries payer databases directly, eliminating 80% of verification calls. Infinitus handles remaining 20% at scale (5M+ calls, 95%+ accuracy).
Infinitus
Infinitus automates benefit verification calls with 95%+ accuracy, reducing FTE cost and improving accuracy compared to manual verification.
$30K-50K/month in phone staff FTE for large health system
Manual claims follow-up with payers consumes phone staff time
Cevi
Cevi identifies aged claims automatically; routes to voice follow-up via Infinitus or submits programmatically. Reduces phone staff 60%+ for this task.
Infinitus
Infinitus automates claims status calls with 95%+ accuracy and high volume (handles 5M+ calls). Reduces phone staff FTE for claims follow-up.
$20K-30K/month in phone staff time
Pharmacy staff makes calls to payers for medication approval
Cevi
Cevi pre-screens medication coverage and routes exceptions. Reduces calls to payers 80%+. Infinitus handles remaining calls at scale.
Infinitus
Infinitus makes payer calls for medication approval with high accuracy, reducing pharmacy staff calls.
$15K-20K/month in pharmacy staff time
Claims rejected due to provider credential lapses
Cevi
Cevi enforces credentialing matrix; blocks claims if credentials missing. Prevents $50K-80K/year in write-offs. Infinitus doesn't address credentialing.
Infinitus
Infinitus does not address credentialing. Credential lapses still result in write-offs.
$50K-80K/year per large practice
Specialist referrals delayed or lost due to coordination gaps
Cevi
Cevi manages full referral lifecycle: detection, authorization check, routing, tracking, closure. Prevents $20K-30K/month in coordination denials.
Infinitus
Infinitus does not address referral workflows. Referral coordination handled separately.
$20K-30K/month per practice
Prescriptions denied post-fill due to formulary or coverage issues
Cevi
Cevi pre-screens for formulary and PA. Infinitus handles high-volume payer calls for exceptions. Combined: 80%+ reduction in denials.
Infinitus
Infinitus makes calls to resolve formulary issues but doesn't prevent them proactively.
$15K-20K/month in pharmacy rework
PA denials require peer-to-peer calls with payer medical directors
Cevi
Cevi generates appeal documentation and routes to Infinitus or practice. Infinitus can make high-stakes peer-to-peer calls with 95%+ accuracy.
Infinitus
Infinitus can make peer-to-peer calls to payer medical directors with high accuracy, improving appeal success rate.
$10K-15K/month in appeal management
Insurance verification and claims follow-up phone staff cost
Cevi
Cevi reduces phone staff need 60-80% by automating decision logic. Infinitus scales remaining calls to 5M+/year. Combined FTE reduction: 70-85%.
Infinitus
Infinitus reduces phone staff need 40-60% by automating benefit verification and claims calls at scale (5M+ calls, 95%+ accuracy).
$50K-100K/month per large health system (phone staff salaries)
Staff Workload Reduction
Cevi reduces back-office insurance and operational workload across the full encounter lifecycle. Infinitus reduces phone staff workload for benefit verification and claims follow-up. They solve different workload problems.
Insurance Verification
Cevi: 85-90% reduction. Infinitus: 40-60% reduction for phone calls only.Phone staff manually verify insurance for each patient. ~2-3 min/call × 200-400 calls/day = 2-3 FTE needed.
Cevi
Cevi auto-verifies from database; staff confirms summary. ~0.3 FTE.
Infinitus
Infinitus makes verification calls automatically with 95%+ accuracy. Reduces phone staff 40-60% for this task only.
Prior Authorization Management
Cevi: 85-90% reduction (1.7-4.7 FTE). Infinitus: 20-30% reduction (follow-up calls only).Insurance specialist reviews PA requirement, submits request, tracks status. ~2-5 FTE needed.
Cevi
Cevi auto-detects, submits, tracks, manages exceptions. ~0.3 FTE.
Infinitus
Infinitus makes PA follow-up calls but doesn't detect need or initiate submission. Phone staff still required for decisions.
Claims Status Follow-Up Calling
Cevi: 80-90% reduction (0.8-1.8 FTE). Infinitus: 60-80% reduction (0.6-1.6 FTE).Phone staff call payers to check aged claims status. ~2-3 min/call × 100-200 calls/day = 1-2 FTE.
Cevi
Cevi identifies aged claims; routes to voice or submits programmatically. ~0.2-0.3 FTE.
Infinitus
Infinitus makes status calls automatically with 95%+ accuracy. Reduces phone staff 60-80% for this task.
Benefit Verification Calling
Cevi: 80-90% reduction (1.6-3.6 FTE). Infinitus: 50-70% reduction (1-2.8 FTE).Phone staff call payers for benefit information. ~1-2 min/call × 200-400 calls/day = 2-4 FTE.
Cevi
Cevi queries databases directly; eliminates 80% of calls. ~0.4 FTE.
Infinitus
Infinitus makes benefit verification calls automatically at scale (5M+ calls/year, 95%+ accuracy). Reduces phone staff 50-70%.
Medication Pre-Approval from Payers
Cevi: 80-85% reduction (0.8-2.5 FTE). Infinitus: 40-50% reduction (0.4-1.5 FTE).Pharmacy staff call payers for medication approval. ~1-2 min/call × 100-200 calls/day = 1-3 FTE.
Cevi
Cevi pre-screens; routes exceptions. ~0.2-0.3 FTE.
Infinitus
Infinitus makes medication approval calls. Reduces pharmacy staff 40-50% for this task.
Credentialing & Compliance Monitoring
Cevi: 80-90% reduction. Infinitus: 0% (not addressed).Compliance specialist tracks credentials across plans, locations. ~1-2 FTE per 50-100 providers.
Cevi
Cevi auto-tracks; alerts on expirations. ~0.2-0.3 FTE.
Infinitus
Infinitus does not address credentialing. Monitoring handled manually.
Referral Coordination
Cevi: 80-92% reduction (1.6-4.6 FTE). Infinitus: 0% (not addressed).Care coordinator tracks referral authorizations, calls payers. ~2-5 FTE.
Cevi
Cevi auto-detects, routes, tracks, closes. ~0.4 FTE.
Infinitus
Infinitus does not address referral workflows. Coordination handled manually.
Peer-to-Peer Appeal Calls
Cevi: 60-70% reduction in time spent. Infinitus: 50-70% reduction in phone staff time for peer-to-peer calls.Insurance specialist calls payer medical director for appeal discussion. High-stakes, requires clinically knowledgeable staff. ~0.5-1 FTE.
Cevi
Cevi routes appeal documentation and exception handling. Staff or Infinitus handles calls.
Infinitus
Infinitus can make peer-to-peer calls with 95%+ accuracy and clinical context, reducing specialist time on phone calls.
Trust, Compliance & Security
| Dimension | Cevi | Infinitus |
|---|---|---|
| HIPAA Compliance & Audit Trails | HIPAA, GDPR, SOC 2 Type II, ISO 27001, and ISO 27701 compliant | Infinitus maintains HIPAA compliance with call recording and monitoring. Audits track all payer interactions and outcomes. |
| Call Recording & Payer Interaction Documentation | Cevi does not record calls. Integration with Infinitus would include Infinitus call recordings. | Infinitus records all calls for compliance, training, and quality assurance. All payer interactions documented and timestamped. |
| Insurance Data Handling & Payer Rules Integration | Cevi integrates insurance databases (PA criteria, formularies, plan rules) with strict governance. Manages sensitive payer relationships. | Infinitus accesses payer phone systems; does not integrate payer databases. Relies on payer voice responses. |
| Medication Safety & Controlled Substance Protocols | Cevi enforces DEA, state, and insurance protocols for controlled substances. Tracks UDS, prescriber monitoring, refill limits. | Infinitus does not address medication safety. Payer calls for medication info handled by Infinitus; clinical decisions made separately. |
| Provider Credentialing & License Verification | Cevi enforces provider credential status. Prevents billing under lapsed credentials. Verifies licenses live. | Infinitus does not track provider credentials. Not applicable to Infinitus workflows. |
| Data Security & Encryption | HIPAA, GDPR, SOC 2 Type II, ISO 27001, and ISO 27701 compliant | Infinitus uses HIPAA-compliant VoIP encryption and secure call routing for payer interactions. PII protected in recordings. |
Implementation Reality
| Dimension | Cevi | Infinitus |
|---|---|---|
| Deployment Timeline | Cevi: 3-7 days from contract to live. Includes EHR connection, insurance rule configuration, policy setup. Minimal disruption. | Infinitus: 1-2 weeks integration into existing system. Can be phased in by use case (benefit verification first, then claims follow-up, etc.). |
| EHR Integration Scope | API integrations to major EHR, PM, and billing platforms — Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, NextGen, and more. Works alongside existing systems or as the front-end layer. | Infinitus: Limited EHR integration. Accesses payer data via phone calls; results fed back to EHR via manual upload or API. |
| Configuration & Customization | Cevi: Configured for practice policies, insurance rules, credentialing matrices, medication protocols. Rules-based engine; no engineering needed. | Infinitus: Configured for phone routing, call recording, payer account information. Setup includes voice sample training and call flow optimization. |
| Staff Training & Adoption | Cevi: 2-4 hours training per user role (insurance, billing, clinical). 90%+ adoption within 2 weeks. | Infinitus: Minimal training needed. Phone staff see Infinitus as behind-the-scenes tool. 1-2 hours per team on call handling changes. |
| Voice AI Training & Optimization | Cevi: Does not include voice AI. Voice interactions handled by integrated Infinitus or other service. | Infinitus: Voice AI trained on healthcare payer interactions. Optimized for 95%+ accuracy on clinical benefit verification language. |
| Change Management & Stakeholder Adoption | Cevi: 24/7 support first 30 days. Lightweight change management. Operationally focused teams embrace automation quickly. | Infinitus: Phone staff may resist automation initially. Change management focuses on retraining for higher-value tasks (appeals, exceptions). |
| Complementary Integration Potential | API integrations to major EHR, PM, and billing platforms — Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, NextGen, and more. Works alongside existing systems or as the front-end layer. | Infinitus integrates into existing systems. Can be paired with Cevi for comprehensive workflow closure (Cevi logic + Infinitus voice execution). |
Why Choose Cevi
Complete Prior Authorization Lifecycle
Cevi: Detection→criteria matching→submission→tracking→appeals. Infinitus: Handles follow-up calls only, missing detection and initial submission.
Insurance Intelligence & Payer Database Integration
Cevi accesses payer databases for coverage rules, PA criteria, formularies. Infinitus uses payer phone lines; no database access.
Medication Management & Safety
Cevi enforces formulary, DEA, PDMP, controlled substance protocols. Infinitus does not address medications.
Credentialing & Provider Compliance
Cevi enforces provider × plan × location matrix. Blocks claims if credentials missing. Infinitus: Not addressed.
Referral Lifecycle Management
Cevi manages end-to-end referral workflows. Infinitus: Does not address referrals.
Practice Policy Enforcement
Cevi enforces practice-specific policies across locations and providers. Infinitus: No policy enforcement.
Rapid Deployment
Cevi: 3-7 days. Infinitus: 1-2 weeks. Cevi includes comprehensive operational setup.
End-to-End Workflow Closure
Cevi solves complete operational cycle from intake through claims. Infinitus solves specific phone automation piece.
Deployment Flexibility & Full Control
Deploy immediately on your own with zero IT overhead, or get white-glove managed service. Same-day live setup.
AI Testing Against Thousands of Personas
Cevi tests AI agents against thousands of patient personas to ensure reliability and accuracy before deployment.
Automatic AI Knowledge Base Creation
Cevi automatically creates and maintains knowledge bases from your practice-specific data, policies, and procedures.
148+ Healthcare Integrations
Connect to EHRs, billing systems, scheduling, pharmacy, communication platforms, and more—all in one platform.
Pre-Built Workflow Templates
Dozens of ready-to-deploy workflow automations for insurance, auth, referrals, medication, billing—deploy immediately.
AI-Powered, Not Rule-Based
Cevi uses actual AI agents that understand context and intent, not brittle rule-based automation.
Instant Deployment
Practices can go live same-day with same-day go-live—no implementation timeline, no IT requirements.
Why Choose Infinitus
High-Volume Phone Automation Scale
Infinitus proven at 5M+ calls/year with 95%+ accuracy. Trust with 44% of Fortune 50 healthcare systems. Cevi not specialized for voice scale.
Benefit Verification Accuracy & Speed
Infinitus: 95%+ accuracy on benefit verification calls with voice AI. Cevi queries databases; less suitable for complex voice interactions.
Claims Status Follow-Up Automation
Infinitus automates aged claims follow-up calls at scale (5M+ calls). Cevi identifies aged claims; relies on Infinitus for voice execution.
Peer-to-Peer Appeal Call Handling
Infinitus can make high-stakes peer-to-peer calls to payer medical directors with 95%+ accuracy. Cevi routes appeals; voice handled by specialist or Infinitus.
Fortune 50 Healthcare System Proven Track Record
Infinitus trusted by 44% of Fortune 50 healthcare companies. Proven at scale with largest US health systems. Cevi: Strong with ambulatory practices.
Cevi May Not Be Best If
High-Volume Phone Automation
Cevi is not optimized for making thousands of benefit verification calls daily. Infinitus is specialized and proven at 5M+ calls/year.
Voice AI Interaction with Payers
Cevi focuses on programmatic integration. For complex voice interactions requiring AI conversation, Infinitus is purpose-built.
Peer-to-Peer Appeal Calls
Cevi routes appeals. For high-stakes clinical discussions with payer medical directors, Infinitus voice AI is more suitable.
Infinitus May Not Be Best If
Prior Authorization Detection & Initial Submission
Infinitus makes follow-up calls. Doesn't detect if PA is needed or initiate submission. Cevi handles this automatically.
Insurance Verification at Intake
Infinitus makes calls post-event. Cevi verifies insurance before scheduling or service delivery, preventing denials.
Medication Management & Formulary Checking
Infinitus does not address medication workflows. Cevi pre-screens medications for coverage and PA requirements.
Credentialing & Provider Compliance
Infinitus does not track credentials. Credential lapses still result in claim write-offs.
Referral Lifecycle Management
Infinitus does not manage referral workflows. Coordination gaps still result in coordination-of-care denials.
Operational Workflow Automation
Infinitus is phone-focused. For comprehensive operational automation (insurance, medication, credentialing, referral), Cevi is more complete.
Practice Policy Enforcement
Infinitus does not enforce practice-specific policies. Cevi automates policy enforcement across locations.
Feature Comparison
| Feature | Cevi | Infinitus |
|---|---|---|
| Real-Time Insurance Verification Pulls eligibility, coverage limits, copay/deductible from payer database | Yes | No |
| Prior Authorization Detection Identifies PA requirement by diagnosis, procedure, insurance plan | Yes | No |
| PA Criteria Matching & Submission Matches clinical criteria to payer requirements; auto-submits request | Yes | No |
| PA Status Tracking Real-time PA status tracking with automated alerts for delays | Yes | Partial |
| Denial Routing & Appeal Support Routes PA denials with evidence for peer-to-peer appeals | Yes | Partial |
| Benefit Verification Calling Makes automated calls to verify patient benefits (95%+ accuracy) | No | Yes |
| Sub-Plan Rule Enforcement Enforces plan-specific rules and restrictions | Yes | No |
Frequently Asked Questions
Should we use both Cevi and Infinitus?
Yes. They are complementary. Cevi automates operational decision logic (insurance verification, PA detection, medication safety, credentialing, referral management). Infinitus automates high-volume phone calls to payers (benefit verification, status follow-up, peer-to-peer appeals). Cevi might reduce the need for 80% of Infinitus calls by handling them programmatically, but Infinitus excels at the remaining 20% requiring voice interaction at scale. Combined: maximum automation efficiency.
Can Infinitus replace Cevi?
No. Infinitus makes phone calls. It doesn't detect when calls are needed, verify insurance proactively, manage medications, enforce credentialing, or track referrals. A practice using only Infinitus would still need separate tools (or manual processes) for insurance verification, prior auth detection, medication management, credentialing, and referral tracking. Infinitus is a phone automation tool, not an operational platform.
Can Cevi replace Infinitus?
Mostly, but not completely. Cevi automates 80% of benefit verification calls by querying payer databases directly. However, some situations require live voice interaction (complex prior auth appeals, formulary exceptions, clinical discussions with payer medical directors). Infinitus excels at these high-stakes voice interactions at massive scale. A practice using only Cevi might miss the efficiency of Infinitus for specialized phone calling needs.
How does Infinitus improve prior authorization?
Infinitus makes follow-up calls to check PA status and appeals. It doesn't detect PA requirements or initiate submission. Cevi detects PA requirement, auto-submits with clinical justification, tracks status, and routes denials for appeal. Infinitus then makes the appeal call to the payer. Combined: detection (Cevi) + voice interaction (Infinitus) = complete PA lifecycle.
What is Infinitus's accuracy rate?
Infinitus reports 95%+ accuracy on benefit verification calls and other payer interactions. This means the AI voice agent correctly interprets payer responses and documents information accurately. Infinitus is trusted by 44% of Fortune 50 healthcare systems and handles 5M+ calls annually.
Can Infinitus handle peer-to-peer appeals?
Yes. Infinitus voice AI can make high-stakes peer-to-peer calls to payer medical directors with 95%+ accuracy. It navigates complex clinical conversations and documents outcomes. This is a key differentiator for Infinitus—handling complex voice interactions that require clinical context.
Comparison based on publicly available information from vendor websites, product documentation, and 2025-2026 market research as of March 2026. Cevi capabilities based on core product definition: US end-to-end ambulatory workflow closure (insurance, prior auth, medication, credentialing, referral, claims). Infinitus capabilities sourced from infinitus.ai, Salesforce partnership announcement (June 2025), company documentation: 5M+ annual calls, 95%+ accuracy, 44% of Fortune 50 healthcare systems, Fast Company World's Most Innovative Companies 2025, Salesforce Agentforce integration. Comparison recognizes that Cevi and Infinitus are complementary: Cevi handles operational logic and workflow automation; Infinitus handles high-volume, high-stakes voice interactions. Many best-in-class healthcare systems will use both. Both vendors actively release features; verify current capabilities directly with sales teams before final implementation decisions.