Cevi vs. Relatient

Choose Cevi if...

• You need to close prior authorization workflows end-to-end
• Insurance verification, plan matching, and claim routing are critical operational gaps
• Medication refill cycles and controlled substance protocols require automation
• Credentialing enforcement across provider × plan × location is a compliance pain point
• Practice-specific policies must be enforced automatically across workflows
• You need rapid deployment (3-7 days) with minimal IT overhead
• Same-day go-live with full practice control, or white-glove managed service
• AI agents tested against thousands of patient personas for reliability and accuracy
• Automatic knowledge base creation from practice data, policies, and procedures
• 148+ healthcare integrations (EHRs, billing, scheduling, pharmacy, communication)
• Pre-built workflow templates for instant deployment

Choose Relatient if...

• You're managing fragmentation across patient scheduling and engagement tools
• Automated reminders, recall campaigns, and patient communication are your top priorities
• You need a platform serving a large provider network (47K+)
• Reducing no-shows and improving patient engagement across multiple locations is critical
• Your patient-facing scheduling and communication experience needs consolidation
• 2024 KLAS Patient Self-Scheduling Award winner; proven patient engagement

Where Cevi continues

Cevi, with AI tested against thousands of patient personas, offers same-day go-live with full practice control (no IT needed), or white-glove managed service. Cevi starts where Relatient ends. When a patient is scheduled and reminded (Relatient), Cevi takes over: automatic insurance verification, prior auth detection, medication refill classification, credentialing enforcement, referral routing, claims follow-up, and denial management. Cevi closes the entire operational loop with structured EHR-ready output. Cevi automatically creates knowledge bases from your practice data.

Where Relatient stops

Relatient's strength is unifying patient-facing engagement—scheduling, reminders, recalls, patient communication. The platform excels at reducing no-shows, improving patient engagement, and serving a large provider ecosystem (47K+ providers). But Relatient stops at patient communication. Insurance operations—prior auth, credentialing, medication refills, claims follow-up—remain manual or fragmented.

Cevi path

1. Patient receives appointment reminder (Relatient: SMS/email)
2. Patient schedules appointment online (Relatient: self-service booking)
3. Patient checks in before visit (Relatient: digital check-in confirmation)
4. Cevi detects insurance requirements, prior auth, refills, credentialing—AUTOMATICALLY
5. Cevi delivers structured output to EHR and billing systems
6. All workflows close with audit trail, compliance logging, and denial routing

Relatient path

1. Patient receives appointment reminder (Relatient: SMS/email)
2. Patient schedules appointment online (Relatient: self-service booking)
3. Patient checks in before visit (Relatient: digital check-in confirmation)
4. Operations team handles insurance/auth/medication/billing MANUALLY

Procedures performed without pre-approval, resulting in claim denial

$500–$5,000 per denied procedure; 5–15% of complex cases

Patients miss appointments, resulting in lost revenue

$100–$500 per no-show; 15–25% no-show rate without reminders

Patients unable to refill prescriptions due to compliance gaps

$50–$200 per delayed refill; 2–5% refill abandonment rate

Claims denied because provider not credentialed for that plan/location

$200–$1,000 per credentialing denial; 3–7% of claims

Claims unpaid because follow-up stopped after initial submission

$1,000–$10,000 per month in aging A/R

Referrals lost because no authorization or specialty match

$500–$2,000 per lost referral; 10–20% of outbound referrals

Manual insurance verification, prior auth, pharmacy callbacks, claims follow-up

$5,000–$15,000/month in staff labor for mid-size practice

Patients miss preventive care visits; recalls not executed effectively

$50K–$200K/year in lost preventive care revenue

15–20 hrs/week (manual scheduling, reminder calls, cancellation chasing)

10–15 hrs/week (manual payer portal checks, call-ins, follow-up)

8–10 hrs/week (manual DEA/UDS checks, pharmacy calls)

6–8 hrs/week (manual matrix checks, renewal tracking)

8–12 hrs/week (spreadsheet tracking, payer calls, appeal preparation)

12–15 hrs/week (reminder calls, cancellation chasing, campaign execution)

5–7 hrs/week (manual policy checks, renewal alerts, compliance verification)

64–87 hrs/week across all operations

Prior Authorization Lifecycle Automation

Cevi detects required prior authorizations, initiates insurance outreach with structured data, tracks responses, sends delay alerts, and routes denials with remediation guidance. Relatient has no prior auth capabilities.

Insurance Verification & Sub-Plan Matching

Cevi validates insurance data against real-time payer feeds, performs sub-plan matching to prevent billing mismatches, and resolves plan aliases. Relatient is engagement-focused; insurance verification is not a feature.

Medication Refill & Controlled Substance Protocols

Cevi automates refill classification, enforces DEA and state-level controlled substance rules, verifies UDS status, initiates pharmacy callbacks, and prevents non-compliant refills. Relatient has no medication management layer.

Credentialing Enforcement Across Provider × Plan × Location × Visit Type

Cevi stores and enforces credentialing matrices automatically, preventing billing if credentialing gaps exist. Relatient's provider scheduling is flexible but doesn't enforce credentialing rules.

Referral Lifecycle Management

Cevi detects referral requirements, validates specialty matching, initiates prior authorization, tracks specialist response, and ensures closure and payment. Relatient schedules referred visits but doesn't manage referral authorization.

Claims Follow-Up & Denial Routing

Cevi monitors claim status, initiates automated follow-up at 30/60/90 days, routes denials with remediation rules, and delivers resolved claim status back to EHR. Relatient is patient-facing; claims are not in scope.

Practice-Specific Policy Enforcement

Cevi enforces practice-specific policies automatically (e.g., 30-day medication refill limits, provider specialization rules, visit type restrictions). Relatient doesn't enforce operational policies.

Deployment Speed

Cevi deploys in 3–7 days with minimal configuration. Relatient requires 6–10 weeks of scheduling setup, EHR integration, and multi-location coordination.

EHR-Ready Structured Output

Cevi outputs structured insurance decisions, refill orders, credentialing status, and claims data directly to EHR. Relatient's data is scheduling-centric; EHR output is appointment and patient data only.

Deployment Flexibility

Cevi works as a layer on top of your existing EHR and PM systems — or as the front-end interface for patient interactions. Either way, it's live in under a week with no IT overhead.

Same-Day Go-Live & Full Practice Control

Practices can deploy without IT involvement and go live same-day. Alternatively, add white-glove managed service for seamless implementation.

148+ Healthcare Integrations

Connects to 148+ platforms including EHRs (Epic, Cerner, Athena), billing systems, scheduling, pharmacy, communication, and more.

Patient Scheduling at Scale (47K+ Provider Network)

Relatient serves one of the largest provider networks (47K+ providers) with proven scheduling excellence. Cevi is operations-focused; scheduling is not a core feature.

Automated Reminders & No-Show Reduction

Relatient automates multi-channel reminders (SMS, email, phone) and has demonstrated no-show reduction. 2024 KLAS Patient Self-Scheduling Award winner. Cevi is operations-focused; patient communication is not a feature.

Patient Recall Campaigns & Preventive Care Outreach

Relatient offers recall automation and preventive care campaign templates. Cevi doesn't include patient marketing tools.

Multi-Channel Patient Communication (SMS, Email, Phone, In-App)

Relatient supports SMS, email, phone, and in-app messaging for patient engagement. Cevi focuses on operational workflows, not patient marketing.

Large Provider Ecosystem & Network Effects

Relatient's 47K+ provider network creates ecosystem value and integration opportunities. Cevi is a specialized operations platform; ecosystem is growing.

Patient Scheduling & Appointment Management

Cevi is not a scheduling platform. For patient-facing scheduling, Relatient is the better choice. Many organizations deploy both: Relatient for patient scheduling, Cevi for operations.

Reminder & Recall Campaigns

Cevi doesn't include automated reminders or recall campaigns. Relatient is best-in-class for reducing no-shows through patient communication.

Serving Large Provider Networks

Cevi deploys in under one week with broad API integrations to any existing system. Relatient has proven capability serving 47K+ providers. For large-scale deployments, Relatient has more ecosystem maturity.

Prior Authorization & Insurance Operations

Relatient has no prior auth, insurance verification, or claims follow-up capabilities. For insurance operations, Cevi is the only choice.

Medication Refill & Controlled Substance Compliance

Relatient doesn't enforce DEA rules, UDS verification, or controlled substance protocols. Cevi is required for medication management and compliance.

Credentialing Enforcement

Relatient's scheduling is flexible; credentialing enforcement is not a feature. Cevi enforces credentialing matrices automatically.

Claims Follow-Up & Denial Routing

Relatient is patient-facing; claims follow-up is out of scope. Cevi handles claims lifecycle, denial routing, and revenue recovery.

Referral Lifecycle Management

Relatient schedules referred visits; Cevi manages the full referral lifecycle (auth, specialty matching, closure). For referral operations, Cevi is required.

Rapid Deployment (Days vs Weeks)

Cevi deploys in 3–7 days. Relatient requires 6–10 weeks of configuration. For fast time-to-value, Cevi is superior.

Should we deploy both Cevi and Relatient?

Yes. They solve different problems and complement each other. Relatient handles patient scheduling, reminders, communication, and engagement. Cevi handles operational workflows (prior auth, insurance verification, credentialing, medication management, claims follow-up). Together, they eliminate 35+ hours/week of manual work and provide both scheduling efficiency (Relatient) and operational workflow closure (Cevi). This is the ultimate integration strategy.

Does Cevi replace scheduling systems?

No. Cevi is not a scheduling platform. For scheduling, patient reminders, and engagement, Relatient or another dedicated scheduling system is required. Cevi operates downstream of scheduling—when a patient is checked in, Cevi automates insurance operations.

Does Relatient handle insurance operations?

No. Relatient is scheduling and engagement-focused. It doesn't include prior auth, insurance verification, credentialing enforcement, medication management, or claims follow-up. For those workflows, Cevi is required.

What's the ROI timeline for Cevi vs Relatient?

Cevi: 20+ hours/week of staff time freed in week 2; denial reduction in month 1; full ROI (staff hours + reduced denials) in 90 days. Relatient: No-show reduction in month 1; scheduling efficiency in month 2; full ROI in 6–12 months. Cevi has faster payback; Relatient has broader patient engagement benefits.

Can Cevi and Relatient integrate with our existing EHR?

Yes. Cevi integrates bidirectionally with most EHRs (Epic, Cerner, Athena, NextGen, Kareo, etc.) for operations data. Relatient integrates bidirectionally for scheduling and communication. Both platforms support HL7 and FHIR standards.

How large is Relatient's provider network?

Relatient serves 47K+ healthcare providers across health systems and practices. This large network creates ecosystem value and integration opportunities. The platform has proven scalability across enterprise deployments and won the 2024 KLAS Patient Self-Scheduling Award.

How does Cevi's prior auth detection work?

Cevi uses AI to detect required prior authorizations based on patient diagnosis, insurance plan, visit type, and procedure codes. When a prior auth is required, Cevi initiates structured outreach to the insurance company with all required clinical data. Cevi tracks the response and sends delay alerts if no approval is received within the SLA. If denied, Cevi routes the denial with remediation guidance.

Does Relatient reduce no-shows?

Yes. Relatient automates multi-channel reminders (SMS, email, phone) and has demonstrated no-show reduction. Automated recall campaigns and patient engagement workflows drive higher appointment completion rates. Relatient won the 2024 KLAS Patient Self-Scheduling Award.