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Chat AI & Patient Messaging

AI Agents

AI-Powered24/7 AvailableMulti-Channel✓HIPAA Compliant

AI Patient Messaging & Chat for Healthcare

Offer patients instant, 24/7 conversational support via SMS, web chat, and patient portal messaging.

148+

Integrations

Connected Agents

24/7

Availability

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No-code AI automation

HIPAA, GDPR, and SOC 2 compliant

Visual workflow builder

Full audit trails and access controls

300+ apps, 50+ EHR integrations

Free pilot available

How Chat AI & Patient Messaging Works

Patient texts: 'What time is my appointment tomorrow?'

AI identifies patient by phone number, retrieves appointment: 'Your appointment is tomorrow at 2:30 PM with Dr. Chen at our Main Street office. Would you like directions or to reschedule?'

Patient: 'Can you move it to the morning?'

AI checks availability: 'I have 9:15 AM or 10:45 AM available. Which works better?'

Patient: '10:45'

AI rebooks: 'Done! Your appointment is now at 10:45 AM tomorrow with Dr. Chen. I'll send a reminder in the morning.'

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Patient opens chat widget on practice website: 'I've had a headache for 3 days and my vision is blurry'

AI assesses urgency — vision changes with persistent headache flagged as potentially urgent

Agent gathers: onset, severity, other symptoms, current medications

Routes to clinical team with structured triage note: 'Patient reports 3-day headache with blurry vision. No fever, no trauma. Currently on lisinopril. Recommend same-day clinical callback.'

Nurse receives alert, calls patient within 30 minutes

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Integration capabilities

Cevi can read 8 data types and write 7 data types for Chat AI & Patient Messaging

Patient records

read

appointment schedules

read

account balances

read

prescription statuses

read

provider availability

read

FAQ knowledge base

read

conversation history

read

portal messages

read

Chat responses

write

appointment bookings

write

refill requests

write

billing inquiry resolutions

write

clinical triage notes

write

staff routing assignments

write

conversation transcripts

write

Join hundreds of medical practices automating their operational workflows with Cevi

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Works with 148+ integrations

Chat AI & Patient Messaging connects to your existing EHR, scheduling, billing, and communication tools

AdvancedMD

EHR & Practice Management

Athenahealth

EHR & Practice Management

Canvas Medical

EHR & Practice Management

Cerbo

EHR & Practice Management

Charm EMR

EHR & Practice Management

Cliniko

EHR & Practice Management

DrChrono

EHR & Practice Management

Elation

EHR & Practice Management

Epic Systems

EHR & Practice Management

Healthie

EHR & Practice Management

ModMed

EHR & Practice Management

Nextech

EHR & Practice Management

OpenEMR

EHR & Practice Management

Practice EHR

EHR & Practice Management

Ritten

EHR & Practice Management

Welkin Health

EHR & Practice Management

Zenoti EMR

EHR & Practice Management

eClinicalWorks

EHR & Practice Management

Alleva

EHR & Practice Management

BestNotes

EHR & Practice Management

CentralReach

EHR & Practice Management

CureMD

EHR & Practice Management

Healow

EHR & Practice Management

Jane

EHR & Practice Management

Build your Chat AI & Patient Messaging automation with AI

Describe what you want in plain English. Cevi’s AI builds the workflow.

Frequently asked questions about Chat AI & Patient Messaging

SMS/text messaging, website live chat widgets, patient portal messaging, WhatsApp Business, and Facebook Messenger. All channels feed into a single conversation thread per patient.

Yes — unlimited. Unlike staff who can manage 2-3 conversations at a time, the Chat AI handles hundreds of simultaneous conversations without any delay in response time.

Traditional chatbots follow rigid decision trees and break down with unexpected inputs. Cevi's Chat AI uses large language models with real-time EHR access — it understands natural language, maintains context across a conversation, handles multi-topic requests, and takes real actions (booking appointments, processing refills) rather than just providing canned responses.

Yes. Cevi monitors and responds to patient portal messages within your existing EHR's portal system, so patients don't need to use a separate channel. The AI response appears as if it came from your practice, with transparent disclosure that it's an AI assistant.