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Crisis Language Detection

Communication
Cevi AI Agents Workflows Background
Multi-Channel24/7 AvailableAI-Powered

Crisis Language Detection Across Patient Channels

Detect crisis language and safety concerns across all patient communication channels — calls, texts, voicemails, patient portal messages, and intake forms.

148+
Integrations
6
Connected Agents
24/7
Availability

No-code AI automation

HIPAA, GDPR, and SOC 2 compliant

Visual workflow builder

Full audit trails and access controls

300+ apps, 50+ EHR integrations

Free pilot available

How Crisis Language Detection Works

1
Patient sends portal message indicating hopelessness and desire not to continue
2
AI detects crisis language — severity: HIGH
3
Immediate alert sent to: treating provider, crisis counselor on-call, and practice manager
4
Alert includes: patient identity, message text, relevant psych history, current meds
5
Safety flag added to patient record
Crisis team initiates outreach within minutes

Integration capabilities

Cevi can read 5 data types and write 4 data types for Crisis Language Detection

All patient communications
read
patient mental health history
read
current medications
read
crisis contact information
read
provider on-call schedules
read
Crisis alert notifications
write
safety flag on patient records
write
escalation logs
write
follow-up task assignments
write

Join hundreds of medical practices automating their operational workflows with Cevi

Join hundreds of medical practices automating their operational workflows with Cevi

Build your Crisis Language Detection automation with AI

Describe what you want in plain English. Cevi’s AI builds the workflow.

Frequently asked questions about Crisis Language Detection

No. The AI's sole function is detection and escalation. It immediately alerts qualified clinical staff who handle the intervention.
All patient-facing channels: SMS/text, phone calls (real-time speech analysis), voicemails, patient portal messages, intake forms, and chat.
Calibrated for high sensitivity — erring on the side of flagging potential concerns. Clinical staff make the final assessment.

Ready to automate your practice?

BAA on all plans
SOC2 Type II security
HIPAA compliant
99.9% uptime SLA
HIPAACOMPLIANT
SOC 2TYPE II