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Voice AI Call Center

AI Agents

AI-Powered24/7 AvailableMulti-Channel✓HIPAA Compliant

Voice AI Call Center for Healthcare Teams

Transform your practice's phone operations with a full AI-powered call center.

148+

Integrations

Connected Agents

24/7

Availability

Start for Free

No-code AI automation

HIPAA, GDPR, and SOC 2 compliant

Visual workflow builder

Full audit trails and access controls

300+ apps, 50+ EHR integrations

Free pilot available

How Voice AI Call Center Works

High call volume Monday morning — 15 simultaneous calls answered instantly (zero hold time)

Triage agent identifies each caller and routes to specialist agent:

6 calls routed to Scheduling Agent (appointments booked in real-time)

4 calls routed to Billing Agent (balances quoted, payments collected)

3 calls routed to Refill Agent (prescriptions processed to pharmacy)

2 calls require clinical input → transferred to nursing staff with full context

All 15 calls resolved in average 3 minutes — no hold time, no callbacks needed

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Campaign: 500 patients overdue for annual physical

AI calls each patient with personalized message: 'Hi Sarah, this is Cevi calling from Dr. Patel's office. You're due for your annual physical. I have openings next Tuesday and Thursday — would either work?'

Patient confirms → appointment booked instantly during the call

No answer → voicemail left + SMS follow-up sent

Campaign dashboard: 320 reached, 185 appointments booked, 42% conversion rate

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Integration capabilities

Cevi can read 9 data types and write 8 data types for Voice AI Call Center

Patient records

read

appointment schedules

read

account balances

read

prescription statuses

read

campaign lists

read

call scripts

read

insurance data

read

provider availability

read

call center analytics

read

Call transcripts

write

appointment bookings

write

refill requests

write

callback tasks

write

campaign completion records

write

sentiment scores

write

escalation logs

write

call disposition codes

write

Join hundreds of medical practices automating their operational workflows with Cevi

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Works with 148+ integrations

Voice AI Call Center connects to your existing EHR, scheduling, billing, and communication tools

AdvancedMD

EHR & Practice Management

Athenahealth

EHR & Practice Management

Canvas Medical

EHR & Practice Management

Cerbo

EHR & Practice Management

Charm EMR

EHR & Practice Management

Cliniko

EHR & Practice Management

DrChrono

EHR & Practice Management

Elation

EHR & Practice Management

Epic Systems

EHR & Practice Management

Healthie

EHR & Practice Management

ModMed

EHR & Practice Management

Nextech

EHR & Practice Management

OpenEMR

EHR & Practice Management

Practice EHR

EHR & Practice Management

Ritten

EHR & Practice Management

Welkin Health

EHR & Practice Management

Zenoti EMR

EHR & Practice Management

eClinicalWorks

EHR & Practice Management

Alleva

EHR & Practice Management

BestNotes

EHR & Practice Management

CentralReach

EHR & Practice Management

CureMD

EHR & Practice Management

Healow

EHR & Practice Management

Jane

EHR & Practice Management

Build your Voice AI Call Center automation with AI

Describe what you want in plain English. Cevi’s AI builds the workflow.

Frequently asked questions about Voice AI Call Center

Unlimited. Unlike human call centers that queue patients on hold, Cevi's Voice AI answers every call instantly. During a typical Monday morning surge of 20+ simultaneous calls, every patient is answered within 2 rings.

Yes. The AI runs outbound calling campaigns for appointment reminders, recall outreach, balance collection, satisfaction surveys, and custom campaigns — with natural conversation and real-time EHR data access.

English and Spanish natively, with expanding support for Mandarin, Vietnamese, Korean, and other languages. The AI detects the caller's language preference and switches automatically.

One AI receptionist replaces 3-5 FTE phone positions at a fraction of the cost. It works 24/7, never calls in sick, handles unlimited simultaneous calls, and maintains consistent quality on every interaction.